Dear Valued Customer:
We hope that this letter finds you having a happy holiday season. With the new year around the corner, many have started to think about what this new year may hold for them. We at Cline Plumbing are no different. We want you to know how much we value your loyal patronage. It has always been our intention to bring the best customer service to you.
While we work continuously to better serve you, we also strive to make the business as efficient and effective as possible. With that being said…As of January 1, 2013 we will no longer have an office open for walk-in customers and “over the counter sales”, with the hopes of providing better customer care to you. This will allow us to spend more time focusing on you, our loyal customer. We know this is a big change but feel it is necessary to grow as a service oriented company focusing on you, your needs, and your comfort.
Please keep in mind that payments can be made over the phone with a credit card, by mail, or you can drop off a payment and/or important papers in our mail slot. If you usually pick up filters and/or humidifier pads for your heating & cooling system, we would like to offer to you our “Relax in Comfort” Preventative Maintenance Program. With this program you would receive the following benefits:
- Peace of mind
- Automatic, regular inspections service
- Lubricating, adjusting, and cleaning keeps your heating & cooling system running at peak, trouble-free efficiency
- Potential problems are spotted before trouble & major expense occur
- Preferential emergency service scheduling!
- Normal rates, no after hour charges!
Also, if you pick up salt, water conditioning chemicals, or water we would be pleased to deliver these products right to your home or office for a $2.00 per container delivery fee. Our water routes run every Tuesday, while our salt routes are the last Wednesday of every month.
No longer will you come to us for all your HVAC and water conditioning needs…we will come to you!
In closing, we hope this improves your service experience with us and makes you proud to refer us to your family and friends.